trainova.top

Refund & Cancellation Policy

Last updated: 2026-07-23

1. Scope

This policy applies to purchases of training programs and subscriptions sold through trainova.top.

2. Refund eligibility

Refunds are subject to the eligibility rules stated at the time of purchase (for example, trial periods or “first-time customer” offers). If a product page states specific refund eligibility, that information controls.

Generally, refunds may be available if you request a refund within the stated refund window and you have not used the service beyond what is permitted by the offer terms.

3. Timelines

  • Request timing: Submit your refund request within the time period specified at checkout or on the relevant product page.
  • Processing timing: We will review your request and respond within a reasonable timeframe after receiving it.

If the applicable product page does not specify a refund window, we will evaluate your request under the offer terms and the applicable consumer protection rules.

4. How to request a refund or cancel

To request a refund or cancel a subscription, contact us using the information in the “Contact” section below and include:

  • Your order number (if available)
  • The email used to purchase
  • A brief description of your request

We may ask for additional information to verify your purchase.

5. Refund form and exclusions

Refunds, if approved, will be issued to the original payment method where feasible, less any amounts permitted to be retained under the applicable terms.

We may deny or limit refunds where the product page or offer terms indicate they are not refundable, or where you have exceeded the allowed usage during a trial or refund period.

6. Legal disclosures (Ontario, Canada)

For online purchases of training programs/subscriptions, you should publish clear refund/cancellation terms and disclosures required by applicable provincial consumer protection rules. This policy is provided to help avoid misleading expectations and to describe refund/cancellation processes where applicable.

Relevant authority: Consumer Protection Act, 2023, S.O. 2023, c. 23, Sched. 1.

Contact

trainova.top (Corp.)

Address: 200-1221 Steeles Ave W, Concord, ON L4K 4P1, Canada

Email: [email protected]

Phone: +1 (613) 575-3378